TTEC Digital and VoxEQ Partner to Deliver Real-Time Voice Biometrics in SmartApps Cloud
MWN-AI** Summary
TTEC Holdings Inc. (NASDAQ: TTEC), a prominent player in customer experience technology, has announced a strategic partnership between TTEC Digital and VoxEQ. This collaboration aims to enhance the SmartApps Cloud platform with real-time voice biometrics and fraud prevention solutions tailored for the financial services industry. By integrating VoxEQ's innovative voice recognition technology, TTEC Digital empowers organizations to detect and prevent fraud during customer interactions.
According to TTEC Digital's CEO, Dave Seybold, this partnership transforms the user experience for clients by providing a cost-effective and scalable AI-powered tool that boosts trust and streamlines service delivery. The partnership focuses on eliminating friction in the customer verification process while ensuring robust security measures are in place.
VoxEQ's Verify solution provides comprehensive fraud protection that is less vulnerable compared to traditional systems, which often face issues like low opt-in rates and high false positives. With SmartApps Cloud, agents can verify identities more efficiently, thereby reducing average handle times and allowing them to concentrate on enhancing customer experiences rather than extensive interrogative processes.
Jack Caven, CEO of VoxEQ, emphasized the urgency of addressing the rising trend of phone-based fraud, stating that their collaboration with TTEC Digital represents a significant advancement in customer engagement security. The integration offers key benefits including enhanced authentication processes, protection for callers regardless of their familiarity, streamlined workflows, and the ability to identify repeat imposters and synthetic voices.
As fraud threats continue to evolve, the partnership between TTEC Digital and VoxEQ stands as a commitment to advancing customer interaction security with intelligent, scalable solutions. Interested organizations can explore the enhanced capabilities of SmartApps Cloud at ttecdigital.com.
MWN-AI** Analysis
TTEC Digital's recent partnership with VoxEQ marks a strategic advancement in real-time voice biometrics and fraud prevention, particularly within the financial services sector. As the landscape of phone-based fraud evolves, the integration of VoxEQ’s Verify technology into TTEC’s SmartApps Cloud offers a compelling solution for organizations looking to enhance customer safety without sacrificing user experience.
This partnership can be viewed favorably from an investment perspective. The ability for TTEC Digital to deliver AI-powered fraud detection, particularly one that simplifies identity verification workflows, positions the firm as a leader in customer experience innovations. The partnership also speaks to TTEC's larger strategy of improving operational efficiency—reducing handle times and allowing agents to focus on delivering high-quality service rather than navigating cumbersome verification processes.
For potential investors, several key aspects warrant attention. First, TTEC's focus on enhancing client trust through frictionless security measures is likely to attract more clients, particularly from industries highly susceptible to fraud. Given the increasing financial pressure on companies to invest in advanced security measures, TTEC’s offering may provide a competitive edge, making its services indispensable.
Moreover, the privacy-first architecture of the Verify solution addresses growing concerns about data protection, which could enhance user adoption rates despite traditional challenges in voiceprint systems. This innovative approach not only fortifies client defenses against fraud but also positions TTEC as a thought leader responding proactively to regulatory pressures regarding customer data.
In summary, investments in TTEC Holdings, buoyed by this partnership with VoxEQ, could offer substantial long-term returns. The firm’s alignment with market demands for enhanced security and improved customer experience suggests a robust growth trajectory, reinforcing its position as a pivotal player in the digital transformation of customer engagement. Analysts should monitor TTEC’s performance closely, particularly as this partnership unfolds in the evolving landscape of customer experience technology.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
PR Newswire
The integration with TTEC Digital's proprietary SmartApps Cloud delivers cost-effective, AI-powered fraud prevention to organizations of all sizes
AUSTIN, Texas , Sept. 8, 2025 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC) a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced a new partnership between TTEC Digital and VoxEQ .
This partnership brings voice biometrics and fraud prevention to SmartApps Cloud , TTEC Digital's proprietary software platform for financial services companies. The integration with VoxEQ marks a significant step forward in empowering financial services organizations to detect fraud in real time using voice bio-signal intelligence to assist with the verification of a caller's identity and flag potential imposters.
"Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients," said Dave Seybold , CEO, TTEC Digital. "We're delivering a cost-effective, scalable, AI-powered solution that brings powerful fraud detection to organizations of all sizes. By removing friction and enhancing caller protection, we're helping our clients build trust and deliver better experiences."
Unlike traditional voiceprint systems, which suffer from low opt-in rates, high false positives, and exploitable vulnerabilities, VoxEQ's Verify solution offers comprehensive fraud protection for every call. As part of TTEC Digital's SmartApps software, it also reduces average handle time by simplifying identity verification workflows, allowing agents to focus on serving customers rather than interrogating them.
"Phone-based fraud is rising fast, and bad actors are getting smarter every day," said Jack Caven , CEO, VoxEQ. "We're proud to join forces with TTEC Digital to bring real-time voice intelligence to the front lines of customer engagement. With seamless voice bio-signal analysis in SmartApps, contact centers can detect imposters in seconds and protect every caller — even those who've never been seen before."
Key benefits of the TTEC Digital SmartApps integration with VoxEQ include:
- Enhanced authentication with analysis of voice bio-signals from the first second of a call.
- Protection for all callers, including anonymous and first-time callers.
- Streamlined workflows that reduce average handle time.
- Detection of repeat imposters and synthetic voices, while allowing trusted synthetic use cases like voicemail systems and virtual agents.
- Privacy-first architecture with no storage of PII (personally identifiable information) or voiceprints.
As fraud threats continue to evolve, TTEC Digital and VoxEQ are committed to helping organizations stay ahead with intelligent, scalable solutions that protect every customer interaction. To explore how SmartApps Cloud and VoxEQ Verify can elevate contact center security and efficiency, visit ttecdigital.com/solutions/smartapps-cloud .
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com .
About VoxEQ Inc.
VoxEQ is a leader in extracting compelling and meaningful insights about an individual, from their voice. VoxEQ serves top financial institutions and other commerce and customer focused companies - leveraging and blending best in class voice signal processing with AI/ML, VoxEQ analyzes subtle factors in the voice that provide clues to a person's physiology, health and well-being that transcend a voiceprint. For more information visit voxeq.ai .
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
SOURCE TTEC Holdings, Inc.
FAQ**
How does the partnership between TTEC Holdings Inc. TTEC Digital and VoxEQ enhance fraud detection capabilities for organizations using the SmartApps Cloud?
In what ways does the AI-powered voice biometrics technology from VoxEQ differ from traditional systems, and how does it impact TTEC Holdings Inc. TTEC's client experience?
Can you explain the privacy measures implemented by TTEC Holdings Inc. TTEC and VoxEQ to ensure the protection of customer data within the SmartApps integration?
What specific outcomes are TTEC Holdings Inc. TTEC and VoxEQ aiming to achieve in terms of reducing average handle time and improving caller authentication in customer service environments?
**MWN-AI FAQ is based on asking OpenAI questions about TTEC Holdings Inc. (NASDAQ: TTEC).
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