TTEC Recognized as a Major Contender in Everest Group's 2025 Sales Services PEAK Matrix® Assessment
MWN-AI** Summary
TTEC Holdings, Inc. (NASDAQ: TTEC), a frontrunner in customer experience (CX) technology and services, has been acknowledged as a Major Contender in the Everest Group's Sales Services (B2B & B2C) PEAK Matrix® Assessment for 2025. This recognition signifies a new milestone for TTEC, as it's the first acknowledgment of their comprehensive RevGen capabilities in the Everest Group Sales Services report. In the PEAK Matrix®, companies are categorized as Leaders, Major Contenders, or Aspirants, and TTEC's designation showcases its robust abilities to enhance both B2B and B2C sales through innovative, scalable engagement solutions.
The report commended TTEC for its extensive sales services portfolio, which includes inside sales, demand generation, and after-sales services, all bolstered by AI-driven sales enablement technologies. Partnerships with top vendors such as Salesforce and ZoomInfo further enhance TTEC's offerings. Sharang Sharma, Vice President at Everest Group, emphasized TTEC’s competitive edge derived from its hybrid commercial models and data-driven strategies, reinforcing its role as a strategic partner for global B2B sales.
TTEC’s diverse delivery model, strong presence across industries, and proven capacity to generate measurable revenue outcomes placed it at a commendable position within the competitive landscape. Simon Dillsworth, TTEC’s Senior Vice President of RevGen, pointed out that this recognition reflects the company's dedication to generating substantial client value through innovative sales methods.
Everest Group's PEAK Matrix® evaluates service providers based on market impact and vision, ultimately underscoring the importance of adopting AI-enabled, insightful techniques to foster revenue growth. For further exploration of TTEC’s RevGen capabilities, visit their official website.
MWN-AI** Analysis
TTEC Holdings, Inc. (NASDAQ: TTEC) has recently been recognized as a Major Contender in Everest Group's 2025 Sales Services PEAK Matrix® Assessment. This marks a significant acknowledgment of TTEC's capabilities in the competitive landscape of B2B and B2C sales services. With its robust end-to-end RevGen platform and strategic partnerships with leading technology providers, TTEC is well-positioned to lead in AI-enhanced customer experience solutions.
For investors, this recognition should instill confidence in TTEC's growth trajectory, particularly as it continues to capitalize on the rising demand for advanced sales services and customer engagement solutions in a digital-first world. The emphasis on AI-driven solutions aligns with the market trend towards automation and data-driven decision-making, key factors that can bolster TTEC’s revenue and operational efficiencies.
Furthermore, TTEC's diverse service portfolio—covering outbound demand generation, inside sales, channel enablement, and post-sales growth—indicates its capability to adapt to varying client needs across industries. The company's focus on enhancing sales outcomes and creating measurable value for clients builds a strong case for its sustained financial performance.
Market analysts should closely monitor TTEC’s performance metrics post-recognition, particularly any uptick in client acquisition and retention rates or growth in revenue from partnerships with tech giants like Salesforce and ZoomInfo. Additionally, as the sales services landscape evolves, TTEC's ability to innovate and integrate next-gen technology into its offerings will be crucial in maintaining its competitive edge.
In conclusion, TTEC's recent recognition provides strong evidence of its strategic direction and operational strengths. Investors looking for companies positioned for growth in the customer experience and sales services sector should consider TTEC as a favorable addition to their portfolios.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
AUSTIN, Texas, Dec. 11, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced that it has been recognized as a Major Contender in the Everest Group Sales Services (B2B & B2C) PEAK Matrix ® Assessment 2025 . This marks an important milestone for TTEC, representing the first time the company’s end-to-end RevGen capabilities have been evaluated and acknowledged in the Everest Group Sales Services report.
In the PEAK Matrix ® , providers are categorized as Leaders, Major Contenders, or Aspirants. Major Contenders demonstrate strong capabilities across B2B and B2C sales, delivering scalable engagement models, growing global presence, competitive innovation, and measurable client value.
“TTEC has been recognized as a Major Contender in Everest Group’s B2B Sales Services PEAK Matrix ® Assessment 2025 for its comprehensive portfolio spanning inside sales, sales enablement, account management, and after-sales services, supported by its proprietary AI-driven sales enablement solutions and end-to-end RevGen platform,” said Sharang Sharma, Vice President at Everest Group . “Partnerships with leading vendors such as Salesforce, Outreach.io, Cresta, ZoomInfo, and Ambition, further strengthen its tech-enabled offerings. These capabilities, along with its hybrid commercial models and data-driven approach, position TTEC as a strategic partner for B2B sales.”
TTEC’s Performance Highlights
In the 2025 assessment, Everest Group cited TTEC’s end-to-end sales services portfolio, spanning outbound demand generation, inside sales, channel enablement, revenue operations, and post-sales growth. TTEC earned high marks for its technology-enabled global delivery model, supported by strategic investments in AI, automation, and data-driven sales orchestration. The report also highlights TTEC’s expanding delivery scale, multi-industry expertise, and demonstrated ability to produce measurable revenue outcomes for both B2B and B2C clients.
“Being named a Major Contender underscores the momentum of our RevGen portfolio and the value we create for clients every day,” said Simon Dillsworth, TTEC SVP of RevGen and Automotive . “We’re not just improving sales outcomes—we’re shaping the future of customer engagement, driving smarter conversions, stronger pipelines, and lasting growth.”
The PEAK Matrix ® is Everest Group’s proprietary benchmark that assesses service providers based on two overarching dimensions: “Market Impact” (scale, growth, client footprint, business outcomes) and “Vision & Capability” (portfolio, innovation, delivery, global reach). The 2025 Sales Services assessment covers 24 B2B and 14 B2C providers across geographies and highlights the rapid evolution of the sales services landscape as companies adopt AI-enabled, insight-driven engagement models to accelerate revenue growth.
To learn more about TTEC's recognition in sales, please visit Sales Services PEAK Matrix ® Assessment 2025 - Everest Group Research Portal .
Explore TTEC’s RevGen capabilities here: https://www.ttec.com/services/revenue-generation .
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC ) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company’s TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company’s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at www.ttec.com .
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's?PEAK Matrix ® assessments?provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the?PEAK Matrix ® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth?content at www.everestgrp.com .
Media Contact
Meredith Matthews
meredith.matthews@ttec.com
*Licensed extracts taken from Everest Group’s PEAK Matrix ® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s?PEAK Matrix ® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s?PEAK Matrix ® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix ® Reports .
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/38945f1c-626f-4518-8f3b-7bee0b895eca
FAQ**
How does TTEC Holdings Inc. TTEC plan to leverage its recognition as a Major Contender in the Everest Group PEAK Matrix 2025 to enhance its market position and attract new clients?
What specific AI-driven sales enablement solutions does TTEC Holdings Inc. TTEC offer, and how do they differentiate the company from competitors in the Band Bsales landscape?
In light of the 2025 assessment highlights, what strategic partnerships has TTEC Holdings Inc. TTEC formed to strengthen its technology-enabled offerings, and how do they contribute to revenue growth for clients?
How does TTEC Holdings Inc. TTEC intend to expand its global presence and scale in delivering measurable revenue outcomes, as noted by the Everest Group, in the coming years?
**MWN-AI FAQ is based on asking OpenAI questions about TTEC Holdings Inc. (NASDAQ: TTEC).
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