TTEC Wins Gold for AI-Powered Learning Innovation at Brandon Hall Group Technology Excellence Awards(TM)
MWN-AI** Summary
TTEC Holdings, Inc. (NASDAQ: TTEC), a prominent player in the customer experience (CX) technology sector, has garnered a Gold Award at the Brandon Hall Group Technology Excellence Awards™ for its innovative Learning Wizards Suite. This recognition, awarded in the Best Advance in Generative AI Learning Solution category, underscores TTEC's commitment to redefining learning through advanced technology.
The accolades, announced on January 15, 2026, highlight TTEC’s effective use of generative AI in learning design. According to Mike Cooke, CEO of Brandon Hall Group, the awards serve as a benchmark for industry excellence, celebrating organizations that drive innovation and measurable business impact. TTEC's Chief Learning Officer, Julie Stone, remarked that the award affirms their approach to creating transformative learning experiences that are both scalable and effective.
The Learning Wizards Suite is an AI-enabled learning ecosystem that dramatically reduces the time required to develop training programs while enhancing overall design quality. Key attributes include an AI-powered design process that accelerates needs assessment and skills mapping, a human-in-the-loop framework ensuring quality and consistency, and a focus on measurable business outcomes.
Dominik Rus, TTEC’s Global Head of Learning Science, Innovation, and Technology, emphasized that this suite represents a significant advancement in learning design, merging speed, scientific principles, and human oversight to deliver substantial learner and business impact.
Award recipients will be recognized during the HCM Excellence Conference, scheduled for February 9-12, 2026, in West Palm Beach, Florida. As TTEC continues to innovate in AI-enhanced CX solutions, it aims to leverage cutting-edge technology to improve every facet of the customer journey and drive exceptional results for clients around the globe.
MWN-AI** Analysis
TTEC Holdings, Inc. (NASDAQ: TTEC) recently secured a Gold Award at the prestigious Brandon Hall Group Technology Excellence Awards for its Learning Wizards Suite, an innovative AI-powered learning solution. This accolade highlights TTEC’s commitment to enhancing customer experience (CX) through advanced technology, particularly in AI and learning design. Given the growing importance of AI in various sectors, TTEC's recognition places it at the forefront of a lucrative market poised for significant growth.
Investors should view this achievement as a strong endorsement of TTEC's technological capabilities and strategic vision. The Learning Wizards Suite optimizes learning development processes by leveraging AI to assess needs, map skills, and deliver targeted outcomes—features that resonate with enterprises focused on improving employee productivity and customer satisfaction. As organizations increasingly adopt AI technologies to streamline operations, TTEC stands to benefit from amplified demand for its innovative solutions.
Moreover, TTEC's holistic approach to customer engagement positions it favorably in the larger digital transformation landscape. The company's dual business model encompasses both digital CX and engagement services, which should allow for diversified revenue streams and resilience against market fluctuations.
With potential shifts in workplace dynamics and employee expectations, companies are likely to invest in superior training and development tools. TTEC’s award-winning Learning Wizards could become integral to organizations looking to enhance workforce capabilities efficiently.
Considering TTEC's growth trajectory and recent recognition, investors may find it prudent to consider TTEC as a strong candidate for their portfolios. As the market continues to evolve towards AI-enhanced solutions, TTEC’s innovative edge and industry acclaim suggest promising upside potential in the upcoming quarters. Regular monitoring of performance metrics and industry trends will also be essential in making informed investment decisions.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
AUSTIN, Texas, Jan. 15, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, was honored with a coveted Gold Award at the Brandon Hall Group Technology Excellence Awards™ in the Best Advance in Generative AI Learning Solution category for its Learning Wizards Suite.
“Our technology awards are built on a rigorous evaluation framework that measures true innovation, functional excellence, and quantifiable business impact. The solution providers and organizations recognized this year reflect the highest standards in the industry, demonstrating how technology can accelerate capability, efficiency, and results,” said Mike Cooke, Brandon Hall Group Chief Executive Officer.
The 2025 Brandon Hall Group Technology Excellence Awards™ recognize work in learning and development, talent management, talent acquisition, human resources, sales enablement, future of work, and education technology.
"Winning Gold at the Brandon Hall Awards is a testament to how we’re redefining learning through innovation,” said Julie Stone, TTEC’s Chief Learning Officer. “By combining cutting-edge external technology with our proprietary learning prompts and knowledge graphs, which are grounded in learning science, we create end-to-end, AI-driven curricula focused on building the skills that drive real business results. This recognition validates our commitment to delivering transformative learning experiences at scale.”
TTEC’s award-winning entry, Learning Wizards Suite, is a proprietary, AI-enabled learning design ecosystem that significantly reduces development time and improves design quality. Key features include:
- AI-powered learning design – accelerates needs assessment and skills mapping.
- Human-in-the-loop approach – ensures quality and consistency.
- Measurable business impact – faster development, better design, aligned outcomes.
“The Learning Wizards Suite represents a leap forward in AI-enabled learning design —combining speed, scientific rigor, and human oversight to deliver measurable impact on both learner outcomes and business performance,” said Dominik Rus, TTEC’s Global Head of Learning Science, Innovation, and Technology.
Award winners will be honored at Brandon Hall Group's HCM Excellence Conference, Feb. 9-12, 2026, at the Hilton West Palm Beach, Florida.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.
Media Contact
Meredith Matthews
Meredith.matthews@ttec.com
FAQ**
How does TTEC Holdings Inc. TTEC's award-winning Learning Wizards Suite differentiate itself from competitors in the AI-enabled learning design market?
2. What specific measurable business impacts has TTEC Holdings Inc. TTEC observed from implementing the Learning Wizards Suite in client organizations?
3. In what ways does TTEC Holdings Inc. TTEC plan to further innovate its Learning Wizards Suite following the Gold Award recognition at the Brandon Hall Group Awards?
4. How does TTEC Holdings Inc. TTEC ensure quality and consistency in its AI-powered learning design through the human-in-the-loop approach mentioned in the award announcement?
**MWN-AI FAQ is based on asking OpenAI questions about TTEC Holdings Inc. (NASDAQ: TTEC).
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