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Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™ , today announced that the Verint Intelligent Virtual Assist (IVA) ™ solution has received top scores and is a leader in the 2022 Decision Makers’ Guide to Enterprise Intelligent Assista...
In this article, I take a critical look at Palantir Technologies' Q2 2022 results released today. Palantir's business model, in my opinion, will not allow the company to quickly break free from SBC dependence. I review the sell-side analysts' assessment of how Palantir compares to...
Integration Supports Gathering Strategic Insights for All Engagement Channels and Achieving Total Quality and Compliance Across Interactions Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™ , launched a new native integration as part of the ...
Prestigious International Awards Program Honors Standout AI and Machine Learning Solutions Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot S...
Verint provided more positive updates on its long-term growth trajectory, with the cloud strategy remaining at the forefront. Backed by a cleaner balance sheet and ample addressable market opportunities ahead of it, the growth runway is compelling. As the accretive mix shift towar...
Digital Experience – Second Only to Price – is the Biggest Driver of Customer Satisfaction for Gen Z Consumers The retail store is losing its luster for Generation Z (Gen Z) consumers. Fewer than 36 percent of consumers under 40 prefer to visit stores when inte...
Newly Designed Program Makes It Easier for Partners to Accelerate Growth and Differentiate in the Market Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced its newly designed partner program. The innovative program provides n...
Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™ , today announced it has received top scores and is a leader in the Ventana Research Agent Management Value Index 2022 report. * In this Value Index, Ventana Research evaluates the software in sev...
Instacart, Patterson Companies, Premier Bankcard, Priceline, UnitedHealth Group, and Volaris Recognized for Achieving Outstanding Results in Customer Engagement Engage 2022 — Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™ , toda...
Verint State of Digital Customer Experience Research Underscores the Need for Speed and Ease in Digital-First Customer Service Engage 2022 — Consumers want in-the-moment responses and effortless resolution when engaging with brands and deem these essential element...
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Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that a healthcare service provider has reported a 10 percent increase in their contact center agent capacity after deploying the Verint Intelligent Virtual Assistant (IVA). The company manages 10 million cu...
Retailer Experiences 50 Percent Reduction in Hiring Costs Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that a leading U.S. retailer has significantly reduced its hiring costs across approximately 2,000 new agent hires annually after deploying ...