MARKET WIRE NEWS

Valvoline Instant Oil Change Ranks as Top Automotive Retailer on Yelp's "Most Loved Brands" List for 2025

MWN-AI** Summary

Valvoline Inc. (NYSE: VVV) recently celebrated a significant achievement as Valvoline Instant Oil Change ranked #16 on Yelp’s prestigious "Most Loved Brands" list for 2025, establishing itself as the leading automotive retailer in this category. With a network of over 2,300 locations across North America, Valvoline Instant Oil Change received this recognition due to its remarkable customer loyalty and trusted, high-quality services.

Yelp's ranking is based on critical metrics including 4 and 5-star ratings from customers, repeat page views, and search interest, reflecting a comprehensive analysis of consumer interactions and feedback. The brands featured in this list are noted for their dedication to excellence, including exceptional service, friendly and knowledgeable staff, and a clean, welcoming environment across all locations.

Laura Carpenter, Chief Customer Officer of Valvoline Inc., emphasized the company’s commitment to providing quick, friendly, and reliable automotive maintenance services. Carpenter noted that the accolade from Yelp is a testament to the hard work and dedication of their team members, who are focused on building trust and loyalty with their customers.

Valvoline Instant Oil Change continues to prioritize a convenient, stay-in-your-car service model, designed around transparency and speed while ensuring customers feel valued and well cared for. The company conducts over 30 million services annually, which range from quick oil changes to various essential maintenance tasks, reinforcing its position as a trusted leader in preventive automotive care.

This recognition from Yelp supports Valvoline's ongoing mission to evolve and adapt to the needs of its customers while maintaining a strong focus on operational excellence and customer satisfaction. For more information on Valvoline and its offerings, customers are encouraged to visit vioc.com.

MWN-AI** Analysis

Valvoline Inc. (NYSE: VVV) being ranked as the top automotive retailer on Yelp's "Most Loved Brands" list for 2025 is a notable recognition indicating strong brand loyalty and customer satisfaction. This ranking positions Valvoline Instant Oil Change as a market leader, capitalizing on positive consumer sentiment, which can lead to increased foot traffic and service volume across its 2,300 locations in North America.

Yelp’s analysis focused on critical metrics like 4 and 5-star ratings, repeat engagements, and service quality, all of which correlate with enhanced brand reputation. Valvoline's commitment to quick, reliable service, highlighted by the words of Chief Customer Officer Laura Carpenter, suggests a business model that prioritizes customer experience—a tactic poised to improve retention rates and attract new customers consistently.

From an investment perspective, Valvoline's strong market position lends itself well to sustained revenue growth potential. However, investors should remain cognizant of market trends and economic headwinds that could impact consumer spending on automotive services, particularly as the sector grapples with greater technological advancements and shifting consumer preferences.

The company’s ongoing initiatives to enhance service delivery and maintain high standards across all locations could indicate a proactive strategy to mitigate potential challenges. Furthermore, Valvoline's operational efficiency, epitomized by the quick-service model, positions it well for adapting to evolving customer expectations in a dynamic market environment.

In conclusion, Valvoline stands out as a favorable option for investors, given its successful integration of customer-centric strategies and operational excellence. Monitoring the company’s performance in capitalizing on this recognition will be key for future investment decisions, especially as it seeks to innovate and grow in the competitive automotive maintenance landscape.

**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.

Source: Business Wire

Valvoline Inc. (NYSE: VVV), the quick, easy, trusted leader in preventive automotive maintenance is proud to announce that Valvoline Instant Oil Change has been ranked #16 and the top automotive retail company on Yelp’s “Most Loved Brands” list for 2025, recognizing its strong customer loyalty and trusted service at more than 2,300 locations in North America.

Yelp’s Most Loved Brands ranking highlights the top consumer-preferred brands nationwide, based on key indicators such as 4 and 5-star ratings, repeat page views, and search interest. According to Yelp, it analyzed a wide range of consumer behaviors such as repeat page visits, photo uploads to search, and review volume. Overall, Yelp shared that the brands on its list excelled at the fundamentals: great service, friendly teams, clean and welcoming spaces, and dependable quality across locations.

“At Valvoline Instant Oil Change, we focus on delivering quick but never rushed, friendly, reliable service to every guest, every single day”, said Laura Carpenter, Chief Customer Officer at Valvoline Inc. “Being recognized as one of Yelp’s Most Loved Brands reflects the dedication of our team members who are always happy to help, as well as the trust our customers place in us.”

This recognition reinforces Valvoline Instant Oil Change’s commitment to providing convenient, stay-in-your-car experience grounded in transparency, speed, and genuine care.

About Valvoline Inc.

Valvoline Inc. (NYSE: VVV) delivers quick, easy, trusted service at more than 2,300 franchised and company-operated service centers across the United States and Canada. The Company completes more than 30 million services annually system-wide, from about 15-minute stay-in-your-car oil changes to a variety of manufacturer-recommended maintenance services such as wiper replacements and tire rotations. At Valvoline Inc., it all starts with our people, including the 13,000 team members who are working to drive the full potential of our core business, deliver sustainable network growth, and innovate to meet the evolving needs of our customers and the car parc. For more information, visit vioc.com .

View source version on businesswire.com: https://www.businesswire.com/news/home/20251212602167/en/

For Further Information

Investor Relations
Elizabeth B. Clevinger
+1 (859) 357-3155
IR@valvoline.com

Media Relations
Angela Davied
+1 (913) 302-0032
media@valvoline.com

FAQ**

How does Valvoline Inc. VVV plan to leverage its recognition as one of Yelp’s Most Loved Brands to attract new customers and increase revenue in the coming fiscal year?

Valvoline Inc. plans to leverage its recognition as one of Yelp’s Most Loved Brands by implementing targeted marketing initiatives, enhancing customer engagement, and emphasizing quality service to attract new customers and boost revenue in the coming fiscal year.

In what ways does Valvoline Inc. VVV intend to maintain and enhance its customer loyalty and service quality across its service centers in North America?

Valvoline Inc. plans to enhance customer loyalty and service quality in its North American service centers by investing in employee training, offering rewards programs, improving service speed and convenience, and leveraging customer feedback to continuously refine their offerings.

What specific strategies is Valvoline Inc. VVV employing to drive sustainable growth in the competitive automotive maintenance market?

Valvoline Inc. is focusing on expanding its quick-lube service footprint, enhancing its product offerings, investing in digital marketing, and leveraging strategic partnerships to drive sustainable growth in the competitive automotive maintenance market.

How is Valvoline Inc. VVV addressing evolving customer needs and expectations, particularly in relation to its stay-in-your-car service model?

Valvoline Inc. is enhancing customer satisfaction by expanding its stay-in-your-car service model, offering convenient, quick oil changes and maintenance services while prioritizing safety and efficiency to meet the evolving expectations of busy consumers.

**MWN-AI FAQ is based on asking OpenAI questions about Valvoline Inc. (NYSE: VVV).

Valvoline Inc.

NASDAQ: VVV

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Retail - Discretionary
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