TECH - Rivian Cancels 7-Day Vehicle Return Policy Urges Customers To Do Test Drives And Walk-Arounds Instead | Benzinga
EV maker Rivian Automotive (NASDAQ:RIVN) has scrapped its return policy that allowed customers to return their new vehicle in 7 days if it does not meet their needs.
What Happened: Rivian previously allowed new customers to return their new vehicles within 7 days or 1000 miles if it doesn’t meet their needs. The webpage referring to the policy has now been taken down.
A Rivian spokesperson told Benzinga in a statement that the company launched the 7-day return policy to reassure customers who were unfamiliar with the brand and its products. However, since then, the company has scaled its network of Service Centers and demo drive fleet across the United States and Canada so that customers can test drive before purchase, they said.
The company now ...