TECH - Wendy's Says In 2024 Franchises Will Be Able To Leverage Its AI Chatbot That Takes Orders At Drive-Thrus | Benzinga
Earlier this year, The Wendy’s Company (NASDAQ:WEN) partnered with Alphabet Inc.’s (NASDAQ:GOOG) (NASDAQ:GOOGL) Google Cloud and introduced an AI chatbot, Wendy’s FreshAI, that can take orders at its drive-thru. Now, the company has announced its expansion.
What Happened: On Monday, through a blog post, the company’s senior vice president and global chief technology officer, Matt Spessard, announced that Wendy’s FreshAI, powered by Google Cloud’s AI software, is active across four company-operated restaurants in the Columbus, Ohio market.
More locations may start using the tool by the end of this year or early 2024. Moreover, Wendy’s has also received interest from its franchises and will begin offering ...