AVYA - Verint and Avaya expand existing partnership
Verint Systems (VRNT) expanded its 15+ years partnership with Avaya (AVYA) for integrating the former's Knowledge Management with the latter's OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions.Verint's Knowledge Management uses patented, artificial intelligence infused search technology to create a more automated, natural and innovative way to connect people to knowledge.
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Verint and Avaya expand existing partnership