SKYGEN's innovative technology delivers digital experience critical to customer satisfaction
TAMPA, Fla., July 8, 2024 /PRNewswire/ -- Aflac, a leading provider of supplemental insurance in the U.S., announced today that its Dental and Vision division has engaged SKYGEN to continue improving the customer satisfaction journey. SKYGEN is a U.S.-based, premier technology partner with a focus on dental and vision insurance plans that serves nearly 50 million members across all 50 states. SKYGEN's decades of industry experience, advanced technology and innovative solutions will provide a service model that will both improve the experience for all stakeholders and support the future growth of Aflac Dental & Vision.
This partnership with SKYGEN will enable Aflac to provide additional support for its claims and billing processes through the infusion of industry-leading automation, enhancing speed and accuracy designed to improve the customer experience. The SKYGEN Dental Hub offers a single point of connection to better align providers, insurers, patients and industry partners, enabling instant connectivity that will ensure a more positive experience for all parties. Members will also realize greater ease in identifying providers who best meet their needs and identify covered services and claims history along with access to educational information and key additional administrative data and reports through the SKYGEN member portal.
"As part of our plan to expand capabilities to continue improving the customer journey, SKYGEN's powerful set of innovative solutions will support customer satisfaction and retention as well as promote sales growth given that customers will be more likely to consider other Aflac products based on a positive ...