New and innovative solution leverages data analytics and advanced algorithms to help policyholder maximize value of their Aflac benefits
COLUMBUS, Ga., May 23, 2024 /PRNewswire/ -- Aflac Incorporated, a leading provider of supplemental health insurance in the U.S., announced a strategic partnership with Nayya, a leading provider of personalized digital benefits guidance, that will fundamentally improve how employees access their supplemental health benefits. Nayya will power supplemental health claims integration to select employers within Aflac's industry-leading group benefits business, improving the claims experience. Aflac provides coverage that pays cash benefits that help close the gap between what insureds' major medical insurance does and does not cover.
According to the 2023-2024 Aflac WorkForces Report, nearly 50% of employees are unable to pay more than $1,000 in out-of-pocket costs for an unexpected medical event. In addition, ongoing increases in medical costs, higher deductibles and challenging economic conditions have added to the financial pressure consumers continue to face. Aflac's partnership with Nayya Claims will help ease the financial burdens for Aflac insureds by proactively making them aware of their Aflac benefits when they experience an eligible medical event. Nayya's world-class technology enables this transformative customer experience by mapping medical claims data to supplemental health plans. As a result of this partnership, Aflac expects to positively impact customer satisfaction through higher benefits utilization and greater account retention, as services such as those that Nayya provides are in high demand, particularly among large group accounts.
"Aflac has made the claims experience a priority for our clients for more than 65 years," said Senior Vice President of ...