In the early days of Amazon.com, Inc., the e-commerce giant’s founder Jeff Bezos, once called the company’s customer service while he was in a weekly business review, just to prove a point.
What Happened: Last year in December, Lex Fridman posted a podcast session he had with Bezos on YouTube, during which the Amazon founder recalled the time when he noticed a mismatch between customer complaints and the company’s data.
Bezos said that he has a saying, “When the data and the anecdotes disagree, the anecdotes are usually right.” However, that doesn’t mean he would blindly go with the anecdotes. So, the tech mogul decided to test the system himself.
He called the customer ...