Microsoft Corp. (NASDAQ:MSFT) is reportedly gearing up to expand the presence of AI chatbots in its Xbox gaming service, after bringing it to Office, Windows, and Azure, among other services.
What Happened: The AI chatbot, described as an “embodied AI character,” is currently in the testing phase, reported The Verge on Tuesday. It is designed to animate and respond to Xbox support queries and process game refunds from Microsoft’s support website.
The chatbot is part of a broader effort within Microsoft to integrate AI into its Xbox platform and services. It is linked to Microsoft’s support documents for the Xbox network and ecosystem.
"This agent can help you with your Xbox support questions," reads a description of the Xbox chatbot internally at ...