Investment bank Morgan Stanley's (NYSE:MS) wealth managers prefer talking to a person instead of using a chatbot for information, pouring cold water over the bank's attempts to infuse AI into its business.
What Happened: There are grumblings with Morgan Stanley that the AI chatbot it built in partnership with OpenAI is not being used by the target audience – wealth managers, according to a new report from The Information.
Morgan Stanley is one of the biggest customers of OpenAI – the two companies announced a partnership earlier in March 2023 to organize the bank's vast knowledge base. The ...