New Module provides Technology Advisors with the industry's first Artificial Intelligence Assessment for Customer Experience, Cloud, and Generative AI Applications.
Sandy, UT June 11, 2024 --(PR.com)-- Telarus, a leading technology services distributor (TSD), today unveiled the latest module for Telarus SolutionVue™ - the AI Quick Solution Assessment (QSA). SolutionVue is an intelligent assessment platform that quickly matches customers’ short- and long-term priorities with technologies from a knowledge base of certified Telarus suppliers, removing the guesswork from initial sales conversations. The AI QSA provides technology advisors with self-guided discovery for existing and prospective customers in all the following AI areas:
- Customer self-service chatbots
- Real-time agent assist and knowledge suggestions for contact center agents
- Agent coaching and quality management for contact center managers
- Accent matching and auto-redaction
- Contact center performance ...