Contract with U.S. General Services Administration will optimize, modernize, and transform contact center operations
DENVER, Sept. 14, 2023 /PRNewswire/ -- TTEC Government Solutions, a subsidiary of TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) and AI technology and services innovator, announced today that it was awarded a contract to modernize the customer experience at a wide range of federal agencies with the U.S. General Services Administration (GSA).
Through TTEC Digital, the Company will provide consulting and advisory services for federal agencies supported by GSA. This task order, titled Centers of Excellence (CoE) Contact Center Support, was awarded by the GSA Technology Transformation Services Office of Acquisition to support modernizing the user experience and create operational efficiencies. Past agencies include the Department of Agriculture, Department of Housing and Urban Development, and Consumer Product Safety Commission.
"Our consulting practice at TTEC Digital brings robust experience in CX strategy, operations, and technology, backed by our 40-year history of implementing and managing contact centers for thousands of clients," said Dave Seybold, CEO of TTEC Digital. "Our world-class subject matter experts will act as a cohesive extension to the CoE and its existing capabilities, delivering seamless customer experiences for GSA and partner agencies."
TTEC Digital's approach enables GSA to leverage the depth and breadth of the Company's talent pool ...