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ISG Provider Lens™ report says software-defined networks can offer a range of different benefits depending on a company’s maturity, size and objectives Enterprises of all kinds are considering or using software-defined (SD) networking to improve their operation...
Containers continue to gain popularity, with service providers helping enterprises tackle migration and operational challenges, ISG Provider Lens™ report says Enterprises in Europe are developing a deeper understanding of cloud-native technologies and adopting them sl...
Simplified programming tools help companies modernize quickly, empower departments to craft applications for their own needs, ISG Provider Lens™ report says More enterprises are turning to low-code/no-code software development as their need for applications outgrows the s...
Enterprises seek new contact center technologies and services to meet growing expectations and rising stakes for company reputation, ISG Provider Lens™ report says Enterprises across Europe and the U.K. are quickly adopting new contact center technologies and services...
Companies keep improving customer experience with new technologies and services as work modes and consumer expectations change, ISG Provider Lens™ report says A growing number of enterprises in Europe are achieving improved customer engagement through cloud contac...
Australian enterprises look to cloud contact centers and new technologies as more customers and employees move online, ISG Provider Lens™ report says The COVID-19 pandemic has changed the game for contact centers in Australia, prompting enterprises to move these opera...
As more consumers use digital channels, enterprises turn to service providers for cloud-based contact centers with advanced technologies, ISG Provider Lens™ report says Enterprises worldwide are partnering with service providers to adapt contact center operations to n...
Container-based microservices architectures deliver speed and scalability but come with skills and security challenges, ISG Provider Lens™ report says Adoption and use of cloud-native technologies in the U.S. is reaching a plateau after several years of hype and stron...
Managed services growth not enough to offset pullback in XaaS spending Spending on cloud services in Asia Pacific was down sharply in the third quarter, as the market was weighed down by economic concerns and continuing business disruptions in China, the latest state-of-the-...
More companies outsource contact centers as requirements expand, stakes for enterprise reputation increase, ISG Provider Lens™ report says U.S. enterprise demand for contact center services is stronger than ever as customer experience becomes a major metric of bus...
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ISG eBook features each woman selected as a finalist for the annual program across the Americas, EMEA, Asia Pacific and India Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, today announced the finalists for the 2024 ...
A growing business-wide awareness of security threats helps employees understand their role in safeguarding enterprise assets, ISG Provider Lens™ report says Enterprises in the U.K. are responding to a heightened risk of cyberattacks by integrating individual security tools into ...
Breaches of critical infrastructure trigger increasing regulation, investments in advanced, flexible systems and services, ISG Provider Lens™ report says Australian enterprises and government agencies are making cybersecurity a strategic priority as attacks in the country become ...