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Eighty-seven percent of organizations are achieving cost savings from HR technology Increased expectations, lags in process transformation hamper business value realization A clear majority of enterprises are realizing cost savings from HR technology transformations, but fewer t...
State and local organizations achieve cost savings, compliance, improved processes through growing investments in platforms and outsourcing, ISG Provider Lens™ report says Investments in procurement outsourcing and platforms continue to grow in the U.S. public sector as it emerge...
The workflow automation platform provides services that extend across the organization and beyond traditional IT boundaries, ISG Provider Lens™ report says Remote and hybrid work are redefining the boundaries of digital workflows and creating new and stronger demand for ServiceNo...
Region sees mixed results in Q1 with managed services up 62% and XaaS down 23% versus the prior year Asia Pacific’s demand for IT and business services in the first quarter bounced back from a weak fourth quarter but was still down significantly from the prior year, according to ...
Managed services down 1% in Q1, while cloud-based XaaS down 11% vs. prior year Managed services improvement seen vs. Q4, with ACV up 12%, deal volume up 6% Demand for IT and business services in the Americas declined 7 percent in the first quarter versus the prior year, but was ...
GEP NAMED A LEADER IN PROCUREMENT AND BUSINESS TRANSFORMATION SERVICES BY LEADING ANALYST FOR THIRD YEAR IN A ROW PR Newswire ISG cites GEP's ability to address complex categories in direct and indirect sourcing and spend management, and continued success in large engagement...
After a pandemic-related boom, enterprises are still adopting procurement BPO while exploring deeper transformations, ISG Provider Lens™ report says Enterprises have scaled back investments in procurement BPO services since late 2022 but are still modernizing their procuremen...
Managed services up 4% sequentially on record deal activity, while XaaS drops 6% vs. prior year First-quarter demand for IT and business services in Europe fell 5 percent from a record first quarter last year, continuing a string of four straight quarters of sequential declines, accordi...
Companies worldwide are investing in software to make procurement workflows resilient against price, supply and geopolitical challenges, ISG Provider Lens™ report says Enterprise investments in procurement software are still rapidly accelerating three years after the COVID-19 pan...
Managed services ACV at record high, up 1% versus prior year XaaS down 13%, as demand declines sequentially for fourth straight quarter ISG lowers 2023 industry growth forecast for XaaS to 15%, maintains managed services forecast at 5% Global spending on IT and business ...
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Survey of global cloud decision-makers finds more than 50 percent of applications now in the cloud, more than double the rate of 2022 With more than half of business-critical enterprise applications now in the cloud, new survey research from leading global technology research and adviso...
Midsize Swiss enterprises often demonstrate a preference for cybersecurity solutions and services that are locally based, ISG Provider Lens™ report says Swiss enterprises that are feeling an increased risk of AI-enhanced cyberattacks are looking for solutions and services that ca...
Services help companies meet strategic goals by improving decision-making, employee experiences and business outcomes, ISG Provider Lens™ report says Enterprises in the U.S. are reinventing their approach to human resources with the help of outsourcing providers that are making s...