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The great digitization breakthrough that has swept through much of the world has been slower to materialize in Germany, ISG Provider Lens™ report says German enterprises have been slow to embrace ServiceNow, yet stricter government regulations and the growing complexity of the ov...
Eighty-seven percent of organizations are achieving cost savings from HR technology Increased expectations, lags in process transformation hamper business value realization A clear majority of enterprises are realizing cost savings from HR technology transformations, but fewer t...
State and local organizations achieve cost savings, compliance, improved processes through growing investments in platforms and outsourcing, ISG Provider Lens™ report says Investments in procurement outsourcing and platforms continue to grow in the U.S. public sector as it emerge...
The workflow automation platform provides services that extend across the organization and beyond traditional IT boundaries, ISG Provider Lens™ report says Remote and hybrid work are redefining the boundaries of digital workflows and creating new and stronger demand for ServiceNo...
Region sees mixed results in Q1 with managed services up 62% and XaaS down 23% versus the prior year Asia Pacific’s demand for IT and business services in the first quarter bounced back from a weak fourth quarter but was still down significantly from the prior year, according to ...
Managed services down 1% in Q1, while cloud-based XaaS down 11% vs. prior year Managed services improvement seen vs. Q4, with ACV up 12%, deal volume up 6% Demand for IT and business services in the Americas declined 7 percent in the first quarter versus the prior year, but was ...
GEP NAMED A LEADER IN PROCUREMENT AND BUSINESS TRANSFORMATION SERVICES BY LEADING ANALYST FOR THIRD YEAR IN A ROW PR Newswire ISG cites GEP's ability to address complex categories in direct and indirect sourcing and spend management, and continued success in large engagement...
After a pandemic-related boom, enterprises are still adopting procurement BPO while exploring deeper transformations, ISG Provider Lens™ report says Enterprises have scaled back investments in procurement BPO services since late 2022 but are still modernizing their procuremen...
Managed services up 4% sequentially on record deal activity, while XaaS drops 6% vs. prior year First-quarter demand for IT and business services in Europe fell 5 percent from a record first quarter last year, continuing a string of four straight quarters of sequential declines, accordi...
Companies worldwide are investing in software to make procurement workflows resilient against price, supply and geopolitical challenges, ISG Provider Lens™ report says Enterprise investments in procurement software are still rapidly accelerating three years after the COVID-19 pan...
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Breaches of critical infrastructure trigger increasing regulation, investments in advanced, flexible systems and services, ISG Provider Lens™ report says Australian enterprises and government agencies are making cybersecurity a strategic priority as attacks in the country become ...
Enterprises update their arsenals with new tools and services to defend against rising wave of more advanced attacks, ISG Provider Lens™ report says Enterprises in the U.S. are strategically investing in cybersecurity services as data breaches continue to grow in number and sophi...
Providers are well prepared to aid enterprises in complying with some new regulations but remain deficient in others, ISG Provider Lens™ report says Enterprises in France are reassessing their priorities and moving from a “cloud first” to a “cloud rightȁ...