J.B. Hunt Earns Sixth Straight Best Overall Intermodal Provider Recognition in Latest JOC Survey
MWN-AI** Summary
J.B. Hunt Transport Services, Inc. (NASDAQ: JBHT) has achieved a remarkable milestone by being recognized as the best overall domestic intermodal provider for the second half of 2025, marking its sixth consecutive top ranking in the Journal of Commerce (JOC) Intermodal Service Scorecard. This recognition reflects feedback from over 145 shippers and intermodal marketing companies during the evaluation period of July to December 2025.
In the latest JOC survey, J.B. Hunt received an impressive Net Promoter Score of 58, and an overall satisfaction score of 4.6 out of 5. Notably, 93% of customers reported satisfaction— the highest among all intermodal providers surveyed. The company's performance was consistently strong across key execution categories, including equipment, pickup, delivery, customer service, and technology, all scoring above 4 out of 5.
Darren Field, J.B. Hunt's president of intermodal, attributed this achievement to the company's commitment to operational excellence, emphasizing the reliability, innovation, and consistency that the intermodal team brings to their customers. Executive Vice President Spencer Frazier highlighted the company's collaborative efforts as integral to achieving high customer satisfaction, regardless of market conditions.
The JOC report indicates general confidence in the domestic intermodal sector, with 90% of respondents reporting satisfaction with intermodal services. This recurring recognition underscores J.B. Hunt's status as a leading supply chain solutions provider, committed to enhancing efficiency and visibility for its customers. The company utilizes a robust fleet and a digital freight marketplace to address diverse shipping needs, facilitating significant value and service improvements for clients.
For further insights on J.B. Hunt and the full JOC Intermodal Service Scorecard, visit www.joc.com or www.jbhunt.com.
MWN-AI** Analysis
J.B. Hunt Transport Services, Inc. (NASDAQ: JBHT) continues to reinforce its status as a dominant player in the intermodal transportation sector, recently recognized as the best overall domestic intermodal provider in the JOC Intermodal Service Scorecard. This recognition, marking the sixth consecutive survey in which the company has achieved the top ranking, is underpinned by impressive metrics, including a Net Promoter Score of 58 and an overall satisfaction rating of 4.6 out of 5. These results reflect strong customer loyalty and high satisfaction levels, reinforcing the potential for growth and stability within J.B. Hunt.
With 93% of customers reporting satisfaction, J.B. Hunt's commitment to operational excellence seems to resonate strongly across its client base. This ongoing recognition is not just a feather in the cap; it indicates a well-maintained competitive advantage in a market that increasingly values efficiency and reliability in supply chain solutions.
Investors should consider the following when evaluating JBHT stock: the company's robust performance in customer satisfaction is likely to translate into continued revenue growth, supported by its diversified service offerings ranging from intermodal to truckload shipping. Furthermore, J.B. Hunt's focus on technology and infrastructure investment—as evidenced by its J.B. Hunt 360° digital marketplace—positions it well to capitalize on the increasing demand for innovative and efficient logistics solutions.
Despite broader economic uncertainties and fluctuations in demand, J.B. Hunt’s strong foundation and leadership in the intermodal space suggest resilience. Therefore, a bullish outlook on J.B. Hunt’s stock could be warranted, particularly for long-term investors seeking exposure to the transportation and logistics sector. However, as always, it is crucial to conduct a comprehensive analysis considering both market conditions and company fundamentals before making investment decisions.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
J.B. Hunt Transport Services, Inc. (NASDAQ: JBHT), one of the largest supply chain solutions providers in North America, has been awarded best overall domestic intermodal provider for the second half of 2025, according to the latest Journal of Commerce (JOC) Intermodal Service Scorecard, released Feb. 10.
This marks the sixth consecutive survey in which J.B. Hunt has secured the top ranking, earning the No. 1 position in every release since the scorecard’s inception in 2023. The Intermodal Service Scorecard reflects feedback from more than 145 shippers and asset?based and non?asset?based intermodal marketing companies (IMCs) on their service experience between July 1 and Dec. 31, 2025.
Scorecard Highlights
- J.B. Hunt achieved a Net Promoter Score of 58 and an overall score of 4.6 out of 5 .
- 93% of J.B. Hunt customers reported being satisfied , the highest satisfaction score among intermodal providers in the survey.
- J.B. Hunt received scores above 4 out of 5 across core execution categories of equipment, pickup, delivery, customer service and technology.
The JOC report, which publishes twice a year, also noted continued confidence in the performance and dependability of domestic intermodal services overall, with 90% of respondents reporting satisfaction during the survey period.
“This recognition is a reflection of the commitment to operational excellence our intermodal team demonstrates every day,” said Darren Field, president of intermodal and executive vice president at J.B. Hunt. “Earning the top spot six consecutive times underscores the reliability, innovation and consistency we bring to customers across our network.”
Following the strong customer satisfaction results, Spencer Frazier, executive vice president of sales and marketing at J.B. Hunt, highlighted the importance of collaboration across the industry.
“Customer satisfaction is the ultimate measure of success, and these results show the strong performance our teams delivered in 2025,” Frazier said. “From account teams to operations to customer service, our people work together through both favorable and challenging environments, and one thing never changes: our deep appreciation for our customers and the trust they place in us to work as one team toward the best possible outcomes over time.”
The full JOC Intermodal Service Scorecard can be viewed at www.joc.com .
About J.B. Hunt
J.B. Hunt’s vision is to create the most efficient transportation network in North America. The company’s industry-leading solutions and mode-neutral approach generate value for customers by eliminating waste, reducing costs and enhancing supply chain visibility. Powered by one of the largest company-owned fleets in the country and third-party capacity through its J.B. Hunt 360°® digital freight marketplace, J.B. Hunt can meet the unique shipping needs of any business, from first mile to final delivery, and every shipment in-between. Through disciplined investments in its people, technology and capacity, J.B. Hunt is delivering exceptional value and service that enable long-term growth for the company and its stakeholders.
J.B. Hunt Transport Services Inc. is an S&P 500 company and a component of the Dow Jones Transportation Average. Its stock trades on NASDAQ under the ticker symbol JBHT. J.B. Hunt Transport Inc. is a wholly owned subsidiary of JBHT. The company’s services include intermodal, dedicated, refrigerated, truckload, less-than-truckload, flatbed, single source, last mile, transload and more. For more information, visit www.jbhunt.com .
View source version on businesswire.com: https://www.businesswire.com/news/home/20260226120148/en/
Brittnee Davie
Vice President - Marketing
press@jbhunt.com
FAQ**
How has J.B. Hunt Transport Services Inc. (JBHT) maintained its top ranking in the JOC Intermodal Service Scorecard for six consecutive surveys, and what specific strategies contributed to its high Net Promoter Score of 58?
Considering that J.B. Hunt Transport Services Inc. (JBHT) received satisfaction scores above 4 out of 5 in key execution categories, how does the company plan to sustain this level of customer satisfaction moving forward?
What role does technology play in enhancing J.B. Hunt Transport Services Inc. (JBHT)'s operational efficiency and customer service, and how has it impacted their overall service ratings in the intermodal sector?
In light of J.B. Hunt Transport Services Inc. (JBHT)'s achievements highlighted in the JOC report, what future growth opportunities does the company foresee in the intermodal market, especially given the rising demand for supply chain solutions?
**MWN-AI FAQ is based on asking OpenAI questions about J.B. Hunt Transport Services Inc. (NASDAQ: JBHT).
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