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When pandemic-related business closures drove millions of consumers online to make their purchases, many shoppers quickly realized how easy it was to switch brands if they had a bad experience. As a result, businesses around the world quickly realized the critical importance of providing se...
50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automation to assist agents Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the results of its 2022 International Customer S...
Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Center Experience to Customers PR Newswire NEW YORK , Aug. 10, 2022 /PRNewswire/ -- Kyndryl (NYSE: KD), the world's largest IT infrastructure services provider, today anno...