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ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of AI and RPA powered virtual assistants , recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. “We wanted...
ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner , the leading provider of speech and customer interaction analytics. By leveraging CallMiner&...
ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- Jacada , Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions , a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, ...
ATLANTA, Oct. 08, 2020 (GLOBE NEWSWIRE) -- As organizations look to graduate from traditional RPA tools and expand into more scalable Intelligent Automation platforms, Jacada continues to differentiate with its unique customer service automation offering. With a laser sharp focus on d...
Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA) ATLANTA, July 30, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in custome...
Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA) ATLANTA, July 30, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in custome...
ATLANTA, July 23, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global consulting and managed services firm that specializes in designing and deploying IA solutions that h...
Jacada is one of only two vendors to be included in the Everest Group Peak Matrix® assessments for both #RPA (2019) and #IVA (2020). Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives ATLANTA, April 16, 2020 (GL...
ATLANTA, April 06, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in customer service automation software , has been monitoring the impact the coronavirus has had on contact centers. In response, Jacada is offering award-winning customer service automation solutions at no cost d...
Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of WEM beyond traditional agent management ATLANTA, Feb. 24, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a gl...
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ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of AI and RPA powered virtual assistants , recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. “We wanted...
ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner , the leading provider of speech and customer interaction analytics. By leveraging CallMiner&...
ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- Jacada , Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions , a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, ...