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Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of WEM beyond traditional agent management ATLANTA, Feb. 24, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a gl...
ATLANTA, Feb. 13, 2020 (GLOBE NEWSWIRE) -- Jacada Inc., a global leader in customer service automation software , announces the recent release of Interact 12.0 – the customer service automation platform that delivers hyperautomation, powers conversational AI, personalizes multimodal...
ATLANTA, Feb. 04, 2020 (GLOBE NEWSWIRE) -- Jacada Inc., a global leader in customer service automation software, is pleased to announce their position as “The Specialist” in the recently published report “The HFS Top 10 robotic process automation (RPA) software products...
After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit ATLANTA, Nov. 12, 2019 (GLOBE NEWSWIRE) -- Five9, Inc. (FIVN), the leading provider of the intelligent cloud contact center, recently announced that Jac...
ATLANTA, July 31, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of solutions designed to automate end-to-end customer service operations, is excited to announce its latest accomplishment: Being named a “Major Contender” in the much anticipated annual report “ RPA - Te...
Jacada’s RPA solution debuts in the Gartner Magic Quadrant for RPA Software report ATLANTA, July 18, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., a leading provider in customer service robotic process automation ( Customer Service RPA ), announced that its RPA platform had their debut in...
Contact center and Customer Service RPA strategy moves Jacada into the “Leadership Zone” for Attended RPA ATLANTA, July 11, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the cust...
Award recognizes Jacada’s unique, hybrid approach to robot and human intelligent automation with its Smart Agent Assistant ATLANTA, May 02, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the cus...
ATLANTA, April 02, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, today announced that a new customer, that provides banking services to financial institutions, has selected Ja...
ATLANTA, March 19, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, today announced that it has received a material, multi-year expansion order for Jacada’s Intelligent Se...
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ATLANTA, July 01, 2021 (GLOBE NEWSWIRE) -- Jacada, a leading provider of AI and RPA powered virtual assistants , recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. “We wanted...
ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner , the leading provider of speech and customer interaction analytics. By leveraging CallMiner&...
ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- Jacada , Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions , a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, ...